Design changes are possible before production begins, but deposits and certain costs are non-refundable.
To keep everything clear and fair:
- Your initial deposit secures your build slot and covers design work – this is non-refundable.
- Specification changes can be made up until materials are ordered.
- Once production or material procurement has started, changes may:
- incur variation fees,
- extend lead times,
- or in some cases be unavailable.
- Cancellations after materials are committed or production begins are generally not refundable due to manufacturing costs.
We always walk you through your design thoroughly before sign-off to avoid surprises. If you’re unsure about anything, let us know before we lock in your production slot.